Please do not hesitate for any questions, comments, concerns, or general assistance that will make your experience with us more convenient.
TERMS AND CONDITIONS
Welcome to Aromitalia USA, Inc.
These Terms and Conditions (“Terms”) govern your access to and use of the Aromitalia USA, Inc. website located at www.aromitaliausa.com (the “Website”), as well as any purchases of products or services offered through the Website.
Throughout these Terms, the words “Aromitalia USA, Inc,” “Company,” “we,” “our,” and “us” refer to Aromitalia USA, Inc., a Florida business with its principal place of business located at:
Aromitalia USA, Inc.
7091 Pinnacle Drive, Suite E
Fort Myers, Florida 33907
United States
Phone: (239) 202-8190
By accessing this Website, creating an account, placing an order, or otherwise using any portion of the Website, you agree to be legally bound by these Terms and Conditions. If you do not agree to these Terms, please discontinue use of the Website immediately.
These Terms apply to all visitors, customers, distributors, wholesalers, and any other users of the Website.
CHANGES TO THESE TERMS
We reserve the right to modify or update these Terms at any time without prior notice.
Changes become effective immediately upon posting to this Website unless otherwise stated. Your continued use of the Website after any modification constitutes your acceptance of the revised Terms.
We encourage you to review these Terms periodically.
ELIGIBILITY
You must be at least 18 years of age and legally capable of entering into binding contracts under applicable law to place orders through this Website.
By using this Website, you represent and warrant that:
• the information you provide is accurate and complete;
• you are authorized to use any payment method submitted;
• you will comply with all applicable federal, state, local, and international laws.
PRODUCT INFORMATION
Aromitalia USA, Inc. distributes professional ingredients and supplies intended primarily for commercial food service, hospitality, and retail businesses. Certain products may also be available for consumer purchase.
We strive to ensure that all product descriptions, specifications, photographs, nutritional information, ingredient statements, and pricing are accurate. However, occasional typographical errors, pricing inaccuracies, product availability changes, or manufacturer updates may occur.
We reserve the right to:
• correct any errors at any time;
• discontinue products without notice;
• modify product specifications;
• limit quantities available for purchase;
• substitute packaging when appropriate without affecting product quality.
Product images are provided for illustration purposes only and may not exactly reflect the product received.
ORDER ACCEPTANCE
Submitting an order through our website constitutes an offer to purchase products.
Receipt of an order confirmation email does not constitute acceptance of your order.
Orders become binding only after they have been reviewed, approved, processed, and shipped by Aromitalia USA, Inc.
We reserve the right to refuse, limit, or cancel any order for any lawful reason, including but not limited to:
• product unavailability;
• pricing errors;
• suspected fraud;
• suspected unauthorized payment activity;
• shipping restrictions;
• violations of these Terms;
• errors in product descriptions or inventory.
If payment has already been collected for a cancelled order, a full refund of the amount charged will be issued using the original payment method.
PRICING
All prices displayed on the Website are listed in U.S. Dollars (USD).
Prices are subject to change without notice.
Applicable sales taxes, shipping charges, handling fees, customs duties, or other governmental charges are calculated separately and displayed during checkout whenever applicable.
Although we make every effort to maintain accurate pricing, mistakes occasionally occur. If a product is listed at an incorrect price due to a typographical, technical, or administrative error, we reserve the right to cancel or refuse the order prior to shipment.
PAYMENT
We accept the payment methods displayed during checkout.
By submitting payment information, you represent that:
• you are authorized to use the selected payment method;
• all billing information provided is accurate;
• sufficient funds or credit are available.
Payments are subject to verification and fraud screening.
Orders may be delayed or cancelled if payment authorization cannot be obtained.
ORDER PROCESSING
Orders received before 12:00 PM Eastern Time on regular business days are typically processed and shipped the same day.
Orders received after 12:00 PM Eastern Time, on weekends, or on recognized holidays will generally be processed on the next business day.
Although we make every reasonable effort to process eligible orders on the same business day, same-day shipping is not guaranteed.
Processing times may vary due to:
• inventory availability;
• payment verification;
• weather conditions;
• carrier interruptions;
• holidays;
• unusually high order volume;
• operational circumstances beyond our reasonable control.
SHIPPING
Shipping charges are calculated separately during checkout.
Available shipping options may vary depending on the destination, package size, and selected service.
Estimated delivery dates are provided solely for customer convenience and are not guaranteed.
Aromitalia USA, Inc. is not responsible for shipping delays caused by:
• carriers;
• severe weather;
• customs inspections;
• natural disasters;
• labor disruptions;
• incorrect shipping information supplied by the customer;
• events beyond our reasonable control.
Risk of loss and title for products pass to the customer upon delivery of the shipment to the selected carrier unless otherwise required by applicable law.
Customers are responsible for providing complete and accurate shipping information.
Additional shipping charges resulting from incorrect addresses, refused deliveries, or returned shipments are the customer’s responsibility.
BACKORDERS
If one or more items in your order become temporarily unavailable, we may:
• hold the order until complete,
• partially ship available items,
• cancel unavailable items and refund the purchase price,
• contact you regarding available alternatives.
We reserve the right to determine the most appropriate fulfillment method.
ORDER CANCELLATIONS
Customers requesting cancellation should contact us immediately.
Orders already processed, packed, or shipped may no longer be cancelled.
Approved cancellations will be refunded using the original payment method.
CUSTOMER ACCOUNTS
If you create an account on our Website, you are responsible for maintaining the confidentiality of your login credentials.
You agree to notify Aromitalia USA, Inc. immediately of any unauthorized use of your account.
We reserve the right to suspend or terminate accounts involved in fraudulent, abusive, or unlawful activity.
COMMUNICATIONS
By providing your email address or telephone number, you consent to receive communications related to your orders, customer service requests, invoices, shipping updates, and other transactional notices.
Marketing communications will only be sent in accordance with applicable law and may be discontinued by following the unsubscribe instructions included in those communications.
RETURNS AND REFUND POLICY
At Aromitalia US, Inc., customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return in accordance with this Return Policy.
Returns are accepted only for products purchased directly from www.aromitaliausa.com.
To be eligible for a return, products must:
• Be returned within 10 calendar days of delivery.
• Be unused and in resalable condition, unless the product is defective or was shipped in error.
• Include all original packaging, labels, documentation, and accessories.
• Be accompanied by proof of purchase.
Products returned without prior authorization may be refused.
Shipping charges are non-refundable unless the return results from our error or a confirmed product defect.
NON-RETURNABLE ITEMS
For food safety, quality assurance, and regulatory compliance, the following items are not eligible for return unless defective or shipped incorrectly:
• Opened food products
• Perishable products
• Frozen products
• Products damaged through customer misuse
• Clearance or final sale items
• Special-order products
• Customized products
• Gift cards, if offered
Aromitalia USA, Inc. reserves the right to inspect all returned merchandise before approving any refund or exchange.
RETURN MERCHANDISE AUTHORIZATION (RMA)
Before returning any merchandise, customers must obtain a Return Merchandise Authorization (“RMA”) number.
To request an RMA, please contact:
Aromitalia USA, Inc.
7091 Pinnacle Drive, Suite E
Fort Myers, Florida 33907
Phone: (239) 202-8190
Email: sales.usa@aromitalia.com
When requesting an RMA, please include:
• Order number
• Customer name
• Product(s) being returned
• Reason for the return
• Photographs, when applicable
RMA numbers are valid only for the period specified in the authorization.
Returns received without an RMA may be refused.
RETURN SHIPPING
Unless the return results from our shipping error or a verified product defect, customers are responsible for all return shipping costs.
Customers are encouraged to:
• Use a trackable shipping service.
• Purchase adequate shipping insurance.
• Retain shipment tracking information.
Aromitalia USA, Inc. is not responsible for merchandise lost or damaged during return shipment.
REFUNDS
After receiving and inspecting returned merchandise, we will notify you regarding the approval or denial of your refund.
Approved refunds will be issued to the original payment method.
Please allow approximately 5 to 10 business days after approval for financial institutions to process the refund.
Original shipping charges are non-refundable except where required by law or when the return results from our error.
EXCHANGES
Eligible products may be exchanged for the same item or another item of equal value, subject to inventory availability.
If the replacement item has a different purchase price, the customer will either be charged the difference or refunded the remaining balance.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
Customers should inspect all shipments immediately upon delivery.
If your shipment arrives damaged, contains incorrect merchandise, or appears defective, please notify Aromitalia USA, Inc. within five (5) calendar days after delivery.
To help us resolve your claim quickly, please provide:
• Your order number
• Photographs of the damaged product
• Photographs of the shipping carton
• Photographs of the shipping label
• A brief description of the issue
Do not discard the original packaging until your claim has been resolved.
Failure to report shipping damage within the required timeframe may affect our ability to file claims with the carrier.
REFUSED OR UNDELIVERABLE SHIPMENTS
Orders refused by the customer or returned due to an incorrect address, failed delivery attempts, or other customer-related reasons may be subject to:
• Return shipping charges;
• Additional shipping fees for reshipment;
• Applicable restocking fees may apply where permitted by law.
PRODUCT AVAILABILITY
Although we make every effort to maintain accurate inventory information, availability is not guaranteed.
Products may become unavailable after an order has been submitted.
If an item becomes unavailable, we may:
• Cancel the affected item;
• Refund the purchase price;
• Contact the customer regarding available alternatives;
• Ship the remainder of the order separately.
PRODUCT USE
Our products are intended for lawful commercial and consumer use.
Customers are responsible for:
• Following all product instructions;
• Reviewing ingredient statements;
• Complying with applicable food safety regulations;
• Ensuring products are suitable for their intended use.
Aromitalia USA, Inc. is not responsible for damages resulting from improper storage, misuse, modification, or failure to follow product instructions.
FOOD ALLERGY NOTICE
Many products distributed by Aromitalia USA, Inc. may contain or be manufactured in facilities that also process:
• Milk
• Eggs
• Soy
• Wheat
• Tree nuts
• Peanuts
• Sesame
• Other allergens
Customers are responsible for reviewing ingredient labels before use.
Individuals with food allergies should consult the product labeling and seek appropriate professional guidance if necessary.
Aromitalia USA, Inc. cannot guarantee that any product is completely free from cross-contact with allergens unless expressly stated on the product packaging.
DISTRIBUTOR SALES
Authorized distributors may qualify for additional pricing programs based on:
• Annual purchasing volume
• Geographic territory
• Product assortment
• Marketing commitments
• Other commercial considerations
Distributor agreements, if any, are governed by separate written contracts.
UNITED STATES SALES ONLY
Aromitalia USA, Inc. currently sells and ships products only within the United States.
We do not accept orders for shipment outside the United States.
Customers are responsible for ensuring that their shipping address is located within the United States.
Any order submitted with an international shipping address may be cancelled at our sole discretion and any authorized payment will be refunded.
WARRANTIES
Unless otherwise stated, products sold by Aromitalia USA, Inc. are warranted only against defects in materials and workmanship under normal and intended use for a period of ninety (90) days from the date of delivery.
This warranty does not cover:
• Normal wear and tear;
• Improper storage;
• Improper handling;
• Misuse or abuse;
• Unauthorized modifications;
• Damage caused by accidents;
• Damage caused by improper installation or use.
Our sole obligation under this warranty is, at our option, to:
• Replace the product; or
• Refund the original purchase price.
This warranty is exclusive and replaces all other warranties except those that cannot legally be disclaimed under applicable law.
INTELLECTUAL PROPERTY
All content available on this Website, including but not limited to text, graphics, photographs, logos, icons, product names, trademarks, service marks, videos, software, downloadable materials, page layouts, designs, and other content (collectively, the “Content”), is the property of Aromitalia USA, Inc., or their respective licensors and is protected by United States and international copyright, trademark, and other intellectual property laws.
Nothing contained on this Website grants any license or right to use any trademark, logo, trade name, or copyrighted material without the prior written consent of Aromitalia USA, Inc.
You may access and print portions of this Website solely for your personal or internal business use in connection with purchasing products from Aromitalia USA, Inc.
You may not:
• Copy or reproduce Website content for commercial purposes.
• Modify or create derivative works.
• Republish or redistribute any content.
• Remove copyright or proprietary notices.
• Use automated systems to extract Website content.
• Use our trademarks without prior written permission.
Unauthorized use of any Content may violate intellectual property laws and may result in legal action.
USER SUBMISSIONS
If you voluntarily submit reviews, suggestions, ideas, testimonials, photographs, comments, or other materials to Aromitalia USA, Inc. you grant us a non-exclusive, perpetual, worldwide, royalty-free, transferable license to use, reproduce, modify, publish, distribute, display, and otherwise use such submissions in connection with our business operations and marketing.
You represent that any material submitted:
• belongs to you or you have permission to submit it;
• does not infringe the rights of any third party;
• does not violate any law;
• is not defamatory, obscene, fraudulent, or misleading.
We are under no obligation to use or compensate you for submitted materials.
ACCEPTABLE USE OF THE WEBSITE
You agree to use this Website only for lawful purposes.
You agree not to:
• Violate any applicable law or regulation.
• Attempt unauthorized access to the Website or its systems.
• Interfere with Website security.
• Upload malicious software, viruses, ransomware, or harmful code.
• Engage in data mining, scraping, or automated collection of Website information.
• Use false identities or fraudulent payment methods.
• Interfere with another user’s use of the Website.
• Circumvent security measures.
• Attempt to reverse engineer any software used on the Website.
We reserve the right to suspend or permanently block users who violate these Terms.
ACCOUNT SECURITY
If you maintain an account on our Website, you are responsible for safeguarding your username and password.
You agree to notify us immediately of any unauthorized use of your account.
Aromitalia USA, Inc, is not responsible for losses resulting from your failure to maintain the confidentiality of your account credentials.
PRIVACY
Your use of this Website is also governed by our Privacy Policy.
By using the Website, you acknowledge that you have reviewed our Privacy Policy and consent to the collection, use, and disclosure of information as described therein.
DISCLAIMER OF WARRANTIES
Except as expressly stated in these Terms or required by applicable law, this Website and all products, services, information, and content are provided on an “AS IS” and “AS AVAILABLE” basis.
To the fullest extent permitted by law, Aromitalia USA, Inc. disclaims all warranties, express or implied, including but not limited to:
• Merchantability;
• Fitness for a particular purpose;
• Non-infringement;
• Accuracy of Website information;
• Availability or uninterrupted access.
We do not warrant that:
• the Website will always be available;
• the Website will be error-free;
• defects will be corrected immediately;
• the Website is free from viruses or other harmful components.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Aromitalia USA, Inc. its owners, affiliates, employees, officers, directors, agents, suppliers, and licensors shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising from or relating to:
• use of the Website;
• inability to use the Website;
• purchase or use of products;
• shipping delays;
• product availability;
• Website interruptions;
• loss of profits;
• loss of business;
• loss of data;
• business interruption.
Our total liability for any claim shall not exceed the amount actually paid by you for the product or service giving rise to the claim.
Some states do not permit certain limitations of liability. In those states, liability shall be limited to the maximum extent permitted by law.
THIRD-PARTY WEBSITES
The Website may contain links to third-party websites for your convenience.
Aromitalia USA, Inc. does not control, endorse, or assume responsibility for any third-party websites, products, or services.
Your use of third-party websites is entirely at your own risk and subject to the terms and privacy policies of those websites.
INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Aromitalia USA, Inc. and their respective officers, directors, employees, agents, affiliates, successors, assigns, licensors, and suppliers from and against any claims, liabilities, damages, judgments, losses, expenses, costs, or attorneys’ fees arising from:
• your use of the Website;
• your violation of these Terms;
• your negligence or misconduct;
• your violation of any law;
• your infringement of the rights of any third party.
FORCE MAJEURE
Aromitalia USA, Inc. shall not be liable for delays or failures in performance resulting from events beyond our reasonable control, including but not limited to:
• natural disasters;
• hurricanes;
• floods;
• fires;
• pandemics;
• governmental actions;
• labor disputes;
• transportation interruptions;
• shortages of materials;
• utility failures;
• cyberattacks;
• acts of terrorism;
• war.
Performance shall be suspended for the duration of such events.
GOVERNING LAW
These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to its conflict of law principles.
DISPUTE RESOLUTION
Any dispute arising from or relating to these Terms, the Website, or any purchase from Aromitalia USA, Inc. shall be resolved exclusively in the state or federal courts located in Lee County, Florida, or, if federal jurisdiction exists, the United States District Court serving Lee County.
You consent to the exclusive jurisdiction and venue of those courts.
LIMITATION ON CLAIMS
Any claim arising out of or relating to these Terms or the use of the Website must be commenced within one (1) year after the claim arises, unless a longer period is required by applicable law.
SEVERABILITY
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
WAIVER
Failure by Aromitalia USA, Inc. to enforce any provision of these Terms shall not constitute a waiver of any right or provision.
Any waiver must be in writing and signed by an authorized representative of Aromitalia USA, Inc.
ASSIGNMENT
Aromitalia US, Inc. may assign or transfer its rights and obligations under these Terms without notice.
You may not assign your rights or obligations without our prior written consent.
ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any additional policies referenced herein, constitute the entire agreement between you and Aromitalia USA, Inc. regarding your use of the Website and supersede all prior communications, representations, or agreements relating to the Website.
ELECTRONIC COMMUNICATIONS
By using this Website or communicating with Aromitalia USA, Inc. electronically, you consent to receive communications electronically.
Electronic communications satisfy any legal requirement that communications be in writing.
NO WAIVER OF RIGHTS
Any rights not expressly granted in these Terms are reserved by Aromitalia USA, Inc.
CONTACT INFORMATION
Questions regarding these Terms and Conditions may be directed to:
Aromitalia USA, Inc.
7091 Pinnacle Drive, Suite E
Fort Myers, Florida 33907
United States
Phone: (239) 202-8190
Email: sales.usa@aromitalia.com
Website: www.aromitaliausa.com
